We know that your decision to purchase a new build property is highly influenced by the design, specification and quality of the home. It is therefore important to us that our properties perform to the high standards it was designed to achieve.
We work to ensure that the excellence that we apply to design and build is also reflected in our customer care program. Our commitment, outlined below, ensures that we monitor our performance constantly enabling us to deal swiftly with any customers’ queries or concerns, should they arise.
We aim to consistently offer:
- Proactive after-sales services which are available 24 hours a day, 365 days of the year
- Queries or concerns are captured immediately and pursued to completion within satisfactory timelines
- Comprehensive after-sales questionnaire covering service, quality and functionality
Along with our own customer care promise to you, you can rest easy knowing that your home will also come with a ten year building warranty.
Help to Buy
Almaren Homes operates help to buy on a number of its developments for details of the government’s help to buy scheme pleas view – www.helptobuy.gov.uk